We strive for transparent, mutually respectful partnerships in every engagement. This policy clarifies the conditions under which refunds and project cancellations are handled.
1. Custom Client Services & Sprints
Because custom software development and UI/UX design involve dedicated time allocation by our senior engineers and designers, project commencement deposits are non-refundable once sprint kickoff meetings have taken place and preliminary discovery work has begun.
2. Milestone Cancellation Terms
If either party decides to terminate an ongoing engagement prior to final delivery:
- The client will be billed exclusively for work completed up to the written notice date.
- Any pre-paid funds for future untouched milestones will be refunded pro-rata within 14 business days.
- All work completed and paid for up to the termination date will be packaged and transferred to the client.
3. In-House Digital Products & Apps
For consumer Android applications or digital products distributed via the Google Play Store or web subscriptions:
- Purchases made through the Google Play Store are subject to Google Play's standard 48-hour automated refund terms.
- Direct web software subscriptions may be cancelled at any time with immediate cessation of future recurring billings.
4. Refund Request Process
To request a review or submit a formal cancellation notice, please write to us with your project invoice number at [email protected].